Homeowners 'in the dumps' after botched garbage deal
October 23, 2017 05:49 PM
An opportunity to save money on their trash bill turned into something of a headache for area homeowners.
A new comer to the local garbage game was offering a great deal and convinced some folks to cancel their existing contracts with competitors.
Turns out, some of those people were outside the company's service area. So on trash day, no one showed.
It's a battle that's been brewing for months. Call it "Garbage Gate." The reigning heavyweight, County Waste, versus the newcomer, Twin Bridges -- and Twin Bridges came out swinging - offering three free months and rates nearly half that of the competition.
Karen Lasher of Colonie was among those who made the switch.
"Everything was fine and then two days later I get a phone call saying we don't service your area," recalled Lasher.
She lives on South Royal Drive in Colonie, where several homeowners had canceled contracts with County Waste - opting for the better deal with Twin Bridges. However, it wasn't until after Lasher canceled with County Waste that she was told about Twin Bridges' error.
"I thought it was odd. I don't understand why you wouldn't know your service area," she explained.
It wasn't just Lasher. Up the Northway in Ballston Lake, Sinat Weiland had a similar experience. She shared her story through Facebook.
"They never showed. I called and they said someone messed up because they don't service the neighborhood…so we had our trash for 2 to 3 weeks before Advantage picked up the trash! I'm sure some people got a whiff of that walking by."
NewsChannel 13 was able to speak with someone from Twin Bridges on the phone and they admitted they did make a few mistakes in where they were soliciting business. They say it only affected a couple of dozen homeowners and that in those cases, Twin Bridges offered to still pick up their trash for at least three months and they would then help them transition to another competitor at the same rates Twin Bridges had quoted them.
Weiland is back is business now. Twin Bridges switched her to Advantage Disposal. Lasher is with that company too, but she did it herself.
"It just seemed all weird to me, so I said I don’t want to do this," noted Lasher.
Twin Bridges was extremely apologetic and said they want to exercise smart growth.
NewsChannel 13 has also had several people tell us that County Waste is now offering to match competitor prices -- including three free months. We tried to confirm that with County Waste, but got no call back - so it's probably worth looking into.
Created: October 23, 2017 05:49 PM
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