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911 malfunction affects three counties

October 06, 2017 05:43 PM

VOORHEESVILLE - A private construction company disrupted 911 operations in Albany, Rensselaer and Saratoga counties because workers didn't get required approval prior to digging on property near Stove Pipe Road.

"You try and tell everyone it's important.  Everything is underground now.  There are no wires but because of their complacency here we are," complains a clearly agitated Craig Apple, Albany County's Sheriff.

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The crew chopped a fiber line which sent all of Albany County's 911 calls to a secondary line.  That affected the network Albany County shares with Rensselaer and Saratoga Counties - because they serve as each other's back up - and operators had to respond to calls on older hand set technology instead of the brand new system installed just a couple months ago.

"It threw our 911 system into disarray."

Depending on the county, 911 service was affected for 30 minutes to an hour.  A local fiber line crew began repairs almost immediately but it's unclear why one problem - the cut line in Albany County - forced another and the connected network with Rensselaer and Saratoga counties went down.

"We have engineers coming in.  Some are there now to get us up and running  Some coming from their home base of California to work on it (to make sure this) never happens again."

If there is ever a time that 911 isn't working again, and Sheriff Apple sincerely hopes this doesn't happen, his advice is to call your local law enforcement agency (local police) using their seven-digit number.

Credits

WNYT Staff

Copyright 2017 - WNYT-TV, LLC A Hubbard Broadcasting Company

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