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Primary care changes for patients

Kumi Tucker
Updated: April 08, 2020 07:43 PM
Created: April 08, 2020 06:29 PM

DELMAR - Dr. Gloria Guptill is lead physician and partner at Delmar Community Care Physicians. 

"Things have been much different in the last couple of weeks," she said. "We went from seeing 20 to 25 patients a day each, to seeing mostly telemedicine visits. I'd say currently I'm seeing 80 to 90 percent telemedicine visits, which is a huge change for us. We had never done telemedicine before the pandemic."
 
They still see patients in the office, if necessary. 

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Dr. Guptill has also taken to social media these days. You might have seen her Facebook posts. She is followed by thousands of people, patients and non-patients alike, and they share her posts. 

When the virus first came to New York, she thought about how she could help.  

"I'm not in the hospital, I'm in a primary care outpatient office," she said. "So just by getting the word out there, educating my patients, trying to decrease peoples’ fears and anxiety, this is a very hard time for everyone, and just by giving them good advice and trying to be as honest and truthful as possible, I think that's really helping to calm some people's fears."

She's been very active on her blog, even answering questions when she can. 

These days, many people are anxious - wondering about symptoms and testing. 
 
"We are lucky because we do now have our Latham office that offers testing," said Dr. Guptill.  "The turnaround time is actually about 24 hours now, which is a huge change, so helping those patients, letting them know we can set up testing. If they need to go to the emergency room, we can help with that as well.  We want to keep people out of the emergency room unless they absolutely need it."


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