Police: Crossgates shooting was isolated incident; no active threat

Police set up a command post at the Crossgates Commons Walmart after a shooting incident at nearby Crossgates Mall. Police set up a command post at the Crossgates Commons Walmart after a shooting incident at nearby Crossgates Mall. | Photo: Josh Morrell / WNYT.

Emily Burkhard
Updated: July 23, 2020 11:20 AM
Created: July 22, 2020 04:36 PM

GUILDERLAND - Still no suspects named in the shooting at Crossgates Mall Wednesday afternoon. Guilderland police said their investigation is just getting started, but they did share some new information with reporters.


No one was injured, but the mall remains on lockdown as police investigate. Guilderland Police Deputy Chief Curtis Cox confirmed his department is confident at least one shot was fired near Footlocker around 4 p.m. Wednesday.

Though some witnesses told NewsChannel 13 they heard two shots, Cox was not able to confirm that.

“Inside an enclosed space one can sound like 20, so I can't give you a definitive answer,” he said.

Others thought the noise was something else entirely.

"I actually heard someone say a book dropped from the second floor, but no one really knew, I just heard a sound and automatically the first reaction was to get in the back,” Joseph Laurange said.

Laurange and Jessica DiMatteo were shopping in American Eagle when they heard the commotion.

“All of a sudden we saw like a bunch of girls running toward the back, toward the dressing rooms,” DiMatteo said. “Then I heard all the employees screaming, ‘Everyone get in the back,’ and my heart just sank and we ran into the back and we were in there for about two hours probably."

Reporters asked Cox about the number of people and the number Guilderland officers in the mall at the time of the shooting. He could not give an exact answer for either.

Reporters also asked Cox about similar incidents at the mall in recent years. He said his department uses each incident as a learning opportunity to improve on the next.

"It's an ongoing process, so it can be challenging and it's something that we address routinely and constantly because it is so dynamic,” he said.

Police training wasn’t the only thing that helped the situation. Mall employees also got shoppers to safety very quickly.

"Their positive reaction to this and doing what they should do also helps to a successful outcome where nobody gets hurt,” Cox said.

Pyramid Management Group, which runs Crossgates, released this statement:

“The safety of our guests and tenants is our highest priority. We are working with law enforcement to investigate an incident that took place this afternoon at Crossgates. Out of an abundance of caution, the property remains on lockdown until further notice.”

Anyone who was at the mall Wednesday or has information about the shooting should contact the Guilderland Police Department.

Stay tuned to NewsChannel 13 for updates.

Crossgates plans to reopen Thursday. 

DIGITAL EXTRA: Full update from Guilderland Police on Crossgates shooting

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