Jerry Gretzinger & WNYT Staff
Updated: June 25, 2020 05:21 PM
Created: June 25, 2020 05:20 PM
SARATOGA SPRINGS - When it comes to the restaurant business, change has been on the menu everywhere. After coronavirus, if owners didn't adapt, it's likely they wouldn't survive.
However, the way restaurants changed are as varied as the foods they serve. Take Hattie's Restaurant in Saratoga Springs. The famous fried chicken is the same, but they've made changes to how your order it and where you can eat it, to stay open for business.
Owner Beth Alexander says they reduced capacity limits and social distance guidelines have really thinned things out in their dining room.
They had been closed until just recently when they started takeout. Even now, they're only at half their usual staffing levels.
That includes a new position where the employee's only job is to sanitize the tables and chairs.
When they welcomed diners back with an interest in providing a low or no contact experience, they tried throwaway paper menus. That got expensive fast. They've now gone more high-tech and use a QR code.
You can still get the same jambalaya, fried green tomatoes, and of course – that fried chicken.
Check out some of the changes in more detail by watching the video of Jerry Gretzinger's story.
MORE INFORMATION: Hattie's Restaurant
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