Jerry Gretzinger & WNYT Staff
Created: July 03, 2020 06:35 PM
SARATOGA SPRINGS - By now, you've heard about the polls that find most Americans are less likely to take big vacations this year.
It's a statistic that could spell trouble for local businesses that rely on tourism dollars. However, all is not lost for area hotels like
Saratoga Arms, who say business is picking up thanks to a much closer clientele than usual.
Saratoga Arms General Manager Amy Smith remembers it well. Right when coronavirus concerns began in New York, their business ended. Every reservation was canceled. They closed up for six weeks to make a plan that played to their strengths.
Smith says they clean every day, so they upped their game. First, they removed potentially risky, high touch items like books and magazines. They also got rid of throw pillows and comforters.
Towels and bathrobes are no longer hung in the room. They're bagged after cleaning.
They still provide the same farm to table breakfast they always have, but with some changes. Dining room capacity is down. So for the first time, they started offering room service and breakfast on the front porch. Both have been a hit with guests.
The hotel is planning to keep those new options after the pandemic. The phones are ringing again, mostly from people within two to four hours who want to get away, but not too far.
Check out what it all looks like on the inside, by watching the video of Jerry Gretzinger's story.
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