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NYS Labor Department website slow as unemployment claims surge

NYS Labor Department website slow as unemployment claims surge Photo: NYS Labor Department.

WNYT Staff
Created: March 19, 2020 09:21 AM

The economic impact of the coronavirus pandemic is being felt around the Capital Region.
If you’ve been having trouble accessing the NYSDOL website, you are not alone. There are many reports of the website crashing repeatedly over the past few days. The Labor Department says it’s adding staff and expanding hours to help address the rapid influx.

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Here is information from the NYS Department of Labor :

NYS is waiving the 7-Day waiting period for Unemployment Insurance benefits for people who are out of work due to Coronavirus (COVID-19) closures or quarantines.

If you are filing a new unemployment insurance claim, the day you should file is based on the first letter of your last name. If your last name starts with A - F, file your claim on Monday. For last names starting with G - N, file your claim Tuesday. For last names starting with O - Z, file your claim on Wednesday. If you missed your filing day, file your claim on Thursday or Friday. Filing later in the week will not delay your payments or affect the date of your claim, since all claims are effective on the Monday of the week in which they are filed.

Here is a step by step process to file a claim online.

Extended telephone filing hours are as follows:
Monday through Thursday, 8 am to 7:30 pm.
Friday, 8:00 am to 6:00 pm.
Saturday, 7:30 am to 8:00 pm.


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