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FedEx failing to deliver holiday packages on schedule

Emily Burkhard
Updated: December 18, 2019 07:04 PM
Created: December 18, 2019 06:35 PM

If you're an Amazon Prime customer, you officially have one less shipping option to choose from this holiday season.

Amazon removed the FedEx Ground option on Prime orders this week, saying the ban will last until "delivery performance improves."

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NewsChannel 13 viewers have told us about a few FedEx delivery issues they've experienced over the past few weeks as well.

Bruce DeLaet owns a heavy equipment repair shop in West Fulton in Schoharie County.

"I depend on getting the job out the door and getting paid for the job. So when that holds me up by week and a half, it hurts," DeLaet said.

DeLaet frequently orders parts online, with a couple packages coming through the East Greenbush FedEx facility each week. He said the jack he ordered for a trailer repair earlier this month showed it was "out for delivery" for three consecutive days, but didn't show up at his house until several days after that.

"I had a customer waiting for his trailer. I told him when it would be done and then I had to call them up and say honestly I don't know, I don't know when this is coming anymore," DeLaet said.

A spokesperson sent NewsChannel 13 this statement in response to Amazon removing the FedEx Ground option on Prime orders:

"We believe that small businesses should be able to choose how to best meet the needs of their consumers. This temporary decision limits their ability to manage their business on some of the highest demand shipping days in history. FedEx Ground stands ready to support our customers. That being said, this will only have a nominal impact on our peak volumes. FedEx Express is still a Prime option, FedEx Ground's services are available for non-Prime shipments, and our understanding is FedEx Ground will again be an option for Prime shipments post peak."

FedEx also commented on delivery issues during the holiday rush:

"FedEx continues to experience high package volumes as holiday shipping deadlines are upon us. We appreciate our customers' patience as we work closely with our local service providers to implement contingencies, such as securing additional resources, to ensure holiday deliveries are made as soon as possible."

However, as DeLaet waits for yet another delayed package, he said his patience is wearing thin.

"It's my wife's Christmas present. It's sitting in East Greenbush. It was scheduled for delivery yesterday [Tuesday]," he said. "Now it shows the location of East Greenbush with no scheduled delivery. I ordered it on the 12th. I should've had plenty of time to get it and not have an issue."


Copyright 2019 - WNYT-TV, LLC A Hubbard Broadcasting Company

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