Post Office refuses delivery to Greenwich woman's home

August 02, 2018 10:44 AM

Some people in Greenwich are upset about not getting their mail.

These are latest in complaints about the United States Postal Service operations here in the Capital Region.

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NewsChannel 13 told you last week about concerns about a railroad crossing in Stuyvesant that a carrier said is too dangerous.

Now there are concerns about pets and plants in Washington County.

"I went and talked with the postmaster and he said it was because of the rose bushes on the trellis," Kristen Parillo said of the plants in front of her house. "But I don't have rose bushes. Its wisteria."

Parillo saying she feels the carrier is just making excuses.

"Then it changed to the trellis was going to fall on the postal carrier and then it was ticks," she said.

Parillo first learned of the problem in March when a package she ordered for a special occasion and paid $35 for expedited shipping never showed up.

"Checked with the post office to say, 'Hey, what's going on? Why hasn't this package been dropped off?' And they said, 'Oh, they said they couldn't get it into the backyard.' So I just nodded, took the package and had already missed the event it was for," she said.

With cracks and broken boards, there's no doubt this trellis has probably seen some better days, but Parillo says it's the lack of communication from the Postal Service that is more concerning.

"If they're really having such an issue with it, they need to come to talk to us to say this is a problem, please fix it. That hasn't been done," she said.

We reached out to the regional Postal Service to see if they knew of Parillo's complaints. In a statement back to us they said in part, "Often when mail stops, it prompts a customer to reach out to a Post Office to find out why -- and that outreach becomes 'the notification.' After all, if it is unsafe to deliver your mail, how do I deliver a letter to you to say that?"

Parillo fired back Wednesday afternoon, calling their response ridiculous. She says she's tried for months to find a solution.

After our communications, the Postal Service now says Parillo's trellis is no longer a threat and service will be resumed.

Parillo hopes that is true for herself and any others who might be waiting on their mail.

"There's got to be accountability. They're not doing their job," she said.

We also heard from another family that says the same carrier didn't deliver a special cast cover they needed for their son after he broke his arm. They say the carrier blamed a dog in the yard but they aren't buying it.


Jacquie Slater

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