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Spectrum info on home security shutdown

WNYT Staff
Created: December 13, 2019 12:34 PM

At Spectrum, we continually evaluate our products to ensure we are bringing you superior, consistent and reliable services. We perform regular reviews of our services and as a result, on February 5, 2020, we will no longer be providing or supporting Spectrum Home Security service.

Why is Spectrum Home Security service no longer being provided?
A number of suppliers that provide the equipment and network service necessary for your system to function will be shutting down their networks or ceasing operations. As a result, effective February 5, 2020, your professionally monitored Spectrum Home Security service will be terminated. Effective with your next billing cycle, you will no longer be billed for this service.

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How can I replace my Spectrum Home Security service?
We are dedicated to making this as smooth a transition as possible. This includes providing you with ample notice so that you can find another security provider if you choose to do so.

We have partnered with two leading home security companies to provide exclusive offers for alternate professionally monitored services. These are limited time, Spectrum Home Security customer exclusive offers. Use offer code ALARM-a83pmu when signing up.

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Free 8 piece equipment bundle with Secure Service plan offer

$19/mo. with monthly agreement OR
$179/yr. with annual agreement

No contracts and free professional installation* plus 25% off all future purchases (including free shipping)

Visit abode or call 1-888-794-9573 to sign up for this offer

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Free 7 piece equipment bundle with Ring Protect Plus service plan offer

$100 with annual agreement – only $10 per month after first year ends

No contracts and free professional installation* plus 25% off a Ring camera or doorbell

Visit Ring to sign up for this offer or call 1?800?656?1918 with questions

What should I do with my current equipment?
A follow up communication will be sent to you with specific instructions regarding what equipment you will need to return and how you can return that equipment.

Are any other Spectrum services affected?
No, only the professionally monitored, Spectrum Home Security service is being terminated. Spectrum Internet®, Spectrum TV®, Spectrum Voice® and Spectrum Mobile™ services are unaffected by this change. We will continue to bring you the best in entertainment and connectivity services.

How can I get more information?
As the transition approaches, you will see a number of additional reminders regarding the termination of Spectrum Home Security service. In the meantime, should you have any questions, call 1-855-892-4444.


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