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Spectrum: Other options exist besides the box

March 01, 2018 04:40 PM

There's another chapter Thursday in the ongoing Spectrum Cable saga concerning customers who say they were billed for supposedly free digital cable boxes.

NewsChannel 13's Jerry Gretzinger had invited the company to review the hundreds of complaints that were posted on our station Facebook pages. Initially, they said it was not a widespread issue.

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Here's Wednesday's response:

"Having had the chance to look into the customers you reported on previously, they're part of a very small percentage of customers who made package changes during the all-digital conversion, and we are working with those customers."

However, from what we've heard, many of those who contacted us say they made no changes.

We also asked about whether or not everyone really needs a new cable box. They said customers also have the option of using a Spectrum TV-enabled device like a Roku or Xbox One, or a CableCard-enabled TV.

The Spectrum TV app is also compatible with some smart TVs, so there are alternatives.

One other thing they indicated, depending on your package you could be eligible for up to three free boxes for up to five years. That's assuming you don't wind up getting billed anyway.

Trust NewsChannel 13 to stay on top of it.

Credits

WNYT Staff

Copyright 2018 - WNYT-TV, LLC A Hubbard Broadcasting Company

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