Spectrum refunding $62.5 million to customers, offering free streaming services in lawsuit settlement

March 20, 2019 05:16 PM

Spectrum is refunding $62.5 million to its customers following a settlement involving Time Warner Cable.

Other customers are eligible for free streaming services, but not everyone who was affected is getting compensation.

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The lawsuit was filed by the New York Attorney General's office back in 2017. The AG’s office said Time Warner Cable, now operating as Spectrum under parent company Charter Communications, defrauded customers by denying fast and reliable internet service as advertised.

The company will give out $62.5 million in direct refunds to 700,000 active subscribers who had premium speed plans, but were given outdated modems and routers.

There are a few eligibility requirements customers have to meet in order to get a direct refund. Customers will get a $75 direct refund if they were:

-leasing an inadequate modem,

-leasing an inadequate WIFI router, or

-if they were subscribing to a Time Warner Cable legacy speed plan of 100 mbps or higher

An additional $100 million in free streaming services will be offered to 2.2 million active subscribers who didn't get internet speeds they were promised.

Customers are eligible for three free months of HBO or six free months of Showtime if they are an active internet & cable subscriber and don't already subscribe to those services.

Customers are also being offered one free month of Charter's Spectrum TV choice streaming service for active internet subscribers.

The lawsuit also requires that Charter make marketing and business reforms. The company must now disclose what could influence internet slower speeds. It must also substantiate advertised internet speeds by testing them with an industry accepted method.

Charter also must provide adequate equipment to customers that is capable of reaching internet speeds as advertised. Customer service representatives must now be trained to explain what could influence internet speeds to customers.

Qualified customers will have until May 30 to redeem the free premium services.

For more information, call Spectrum at 1-833-422-8795 or view the AG’s press release here.


Emily Burkhard

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