Uber driver claims scammers stole ride-sharing earnings

July 26, 2017 11:43 AM

ALBANY - A man who lives in the Capital Region said he had only been an Uber driver for a week when he was recently scammed out of his Uber profits by con artists.

He asked NewsChannel 13 not to reveal his identity.

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“First he identified himself and said my name is Robert Bean or Robert Beam, I'm calling from Uber headquarters in San Francisco, you just received a ride request from Frankie M,” the Uber driver said as he recalled what the caller told him.

The driver said he was finishing his shift Monday when he got two phone calls from the same 415-area code, which the man said is a common area code that shows up on his phone when Uber passengers call him.

Each time someone claiming to be an Uber employee asked a bunch of questions, including the driver’s name, email address and password.

The driver said the second caller used the same name but had a different voice and convinced him to sign up for Uber's Instant Pay system.

This is a feature some Uber drivers use to be paid.

A promotional video about the feature that is posted on the company’s YouTube page explains, “You can use instant pay by adding your debit card to your Uber account or opening an Uber debit card from go bank. Just fill out the card details right in the app.”

At this point in the second phone call, things got dicey.

The second caller gave the driver a number for an unknown debit card claiming the driver's earnings would be transferred to the card.

“I said wait a second where is this going to,” The Uber driver said. “He said it's going to an Uber debit card number that will be sent to you.”

The driver said he entered the debit card number, his earnings disappeared and he never heard from the caller again.

“I was like ok and I hit Cash out and then $67.99 cents goes poof.”

Uber said other Uber drivers should follow these rules to make sure the same thing does not happen to them:

-Don’t give out passwords, verification codes or payment information.

-Don’t add someone else's debit card to your account.

-And always report suspicious callers to the company.

“If Uber can better work their systems or safeguard their systems so people do not get hacked or people do not get scammed than you know it's, much better,” the driver said.

After NewsChannel 13 contacted Uber about this incident, the driver said Uber contacted him and offered to help reimburse him for his lost earnings.

The driver also said this experience will not stop him from working with the ride-sharing service.


Nia Hamm

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