US Postal Service delivers damaged mail from fatal accident

April 24, 2019 07:31 AM

If you were expecting mail but haven't gotten it yet, this might be the reason why.

A fatal accident on the New York State Thruway back on March 31 caused some mail to be damaged.


NewsChannel 13 received this letter from a viewer. The State Farm Insurance correspondence was burned and wet. With it, a letter from the USPS Albany District Plant Manager explaining what happened.

Other viewers sent us pictures of their damaged mail, some received an explanation, others did not.

We wanted to know how many people in our area were affected.

A USPS representative sent NewsChannel 13 this statement: 

"On March 31, 2019 there was a fatal accident on the NYS Thruway that involved the transportation of Postal Service mail by one of our contractors. 

In this rare occurrence, mail was exposed to extensive fire and water damage.  The impacted mail predominately consisted of letters but did include some magazines, large business envelopes and small sized packages. The truck was ¼ full.

The Postal Service, in collaboration with the Postal Inspection Service, is still painstakingly going through this damaged mail and we continue to do everything in our power to make the customer whole.  Despite our best efforts, some mail was or will not be recoverable.

The Albany General Mail Facility to which this mail was destined, employs approximately 700 workers, operates 24 hours a day year around and processes on average 2.4 million pieces of mail daily."

You can sign up for a notification service through USPS to preview your mail before you get it and you can also contact the USPS Consumer and Industry office at 518-452-2406. 


Karen Tararache

Copyright 2019 WNYT-TV LLC, a Hubbard Broadcasting Company. All rights reserved

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