Wayfair customer service center to employ 300+ in Pittsfield

October 10, 2019 06:13 PM

PITTSFIELD - Wayfair has officially planted roots in the Berkshires. Pittsfield-native, CEO and co-founder Niraj Shah was at the ribbon cutting ceremony for the new customer service center Thursday morning.

A couple dozen employees already work at the center, which takes up three floors of the Clock Tower Business Center on South Church Street.


Over the next year, the company will bring a few dozen people each month for training. They hope to have a total of 300 employees by next year.

"I feel like we have tremendous momentum to really build a large successful center here, and we're just really excited," Shah said.

Shah has fond memories of the city, but said the city looks much different from when he grew up there.

"I remember the broader economy started to have challenges about the time I was graduating from high school. Just jobs being lost and it's really excited to see Pittsfield on the upswing and all the revitalization that's underway now," Shah said.

Shah wants to contribute to that upswing by giving people a chance to develop their skills as employees.

"We tend to look for really talented, ambitious, collaborative, friendly people. So we care a lot more about the cultural traits that someone has been specific job experience," Shah said.

Massachusetts Governor Charlie Baker said the company is looking ahead to the next generation of employees as well.

"Wayfair made pretty clear as part of these conversations that they want to have a relationship with the education community. Which could mean the high school, could mean the Vo-Tech school could mean that community college," Baker said.

Berkshire County officials said they hope Wayfair's decision to plant roots in Pittsfield encourages other global companies to do the same.


Emily Burkhard

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