Local veterinary hospital provides 'curbside concierge care' system

WNYT Staff
Updated: March 21, 2020 09:24 AM
Created: March 21, 2020 07:34 AM

Co-owners, Drs. Lisa and Alan Knott of Cornerstone Veterinarian Hospital in Clifton Park spoke with NewsChannel13 via Skype about the efforts they are making to care for animals during the coronavirus pandemic.

Cornerstone is introducing their "curbside concierge care" system where clinic team members will escort pets from their owners' cars into the hospital, the veterinarians will then do their examination as usual, proceeded by a phone call discussion with the owners. 


This allows clients to remain in their cars and reduce the possible transmission of coronavirus between the staff and clients. 

Cornerstone provided this information regarding pets and the coronavirus:

*There is still no evidence that pets get COVID-19

*There is no evidence to suggest that pet dogs or cats can be a source of infection, including spreading COVID-19 to people. (based on numerous infectious disease experts, as well as the CDC, OIE, and WHO)

*Washing your hands before and after interacting with pets is still a good idea to minimize the spread of ANY germs or diseases.

*If you or someone else in the home is having symptoms, it is recommended another individual in the home takes care of the pet(s) and contact between the infected individual and the pet(s) is limited until we know more.

* If you are symptomatic, please stay home unless seeking medical care. It is advised to call your healthcare provider first so that your healthcare team can reduce risk of transmission while providing care.

* If your pet is in need of medical attention and has potentially been exposed to the virus- please contact a local public health official first, who can then consult with local veterinarians to best provide care while minimizing risk of transmission of COVID-19 to others. If you are unsure if your pet needs to be seen, call our team! We are happy to help you via phone or email.

*As always, look for reputable, accurate, information from credible sources, such as the CDC or state/local health departments.


World Health Organization:…/diseases/novel-coronavirus-2019

American Veterinary Medical Association info:

*World Small Animal Veterinary Association info:

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