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Help offered through Troy Business Assistance Team

Emily Burkhard
Updated: March 30, 2020 11:46 PM
Created: March 30, 2020 11:26 PM

TROY - Hopeful news for small businesses in Troy, thanks to a new program.

An official with the City of Troy said once it became clear coronavirus closures and crowd reduction measures would be prolonged, it also became clear that small business owners were going to need help determining their next moves. That’s why they’ve started a helpline for small business owners.

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“It becomes really quickly just a deluge of information which is really hard to kind of weed through,” said Dylan Turek, Director of Economic Development for the City of Troy.

Turek said he's spoken with many small business owners about on how the coronavirus is affecting them.

"It's very similar, it's, ‘I'm getting all this information, I don't know where to go. If I go to the SBA website it crashes, I don't know if I want to take on more debt because I don't know if I can afford to,’” Turek said.

Liza Morgan, owner of Liza's of Troy on Third Street, said between working with a skeleton staff, shifting operating hours and updating shop information each day, learning more about small business loans and relief options posed a significant challenge.

"To have somebody there that can feed you information that's like, 'OK, I would suggest going this path,' rather than like me having 15 tabs open trying to navigate every single thing, because it's overwhelming,” Morgan said.

The city has set up a website with resources, but Turek said they're really trying to push people to call for advice, that way the person on the other end can give the most specific suggestion for their unique situation.

"As we were seeing the SBA loan come out and we were hearing things about the CARES (Coronavirus Aid, Relief, and Economic Security) Act I was like well hold on because if you apply for an SBA loan you may not be able to use funds from the CARES Act in the same way so it might actually disqualify you,” Turek said. “So there's certain things like that. So we're pouring through all the information."

Since many of the city's other projects are at a standstill, more employees are now able to offer their help.

"We have people dedicated now to helping to make sure that we are going to hold your hand will walk you through this as best we can,” Turek said. “We might not have all the answers right away. It might take us a minute to get back to you with some of these things but we're going to make sure that we give you the kind of service a neighbor deserves because we are all neighbors in this."

If you're a business owner in Troy and you need some guidance you can contact the Troy Business Assistance Team via the numbers and addresses below. Though the City of Troy is looking to help business owners in the City of Troy specifically, Turek said they would try to help anyone who calls for it.

Phone: (518) 308-8548 (M - F 9:30a.m. - 3:30p.m.)

Email: smallbizhelp@troyny.gov

Website: www.troyny.gov/smallbizhelp


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