Emergency dispatcher helps Queensbury couple deliver baby at home | WNYT.com
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Emergency dispatcher helps Queensbury couple deliver baby at home

Mark Mulholland
Updated: April 24, 2021 08:17 AM
Created: April 09, 2021 06:45 PM

A Warren County couple is grateful that their newborn baby is healthy, thanks in part to the calm guidance of a reassuring dispatcher.

Heather Rose Mary Jabot came into the world a week ahead of her due date, and not at the hospital, but she's picture perfect.

Parents Tyrese Jabot and Kayla Potvin welcomed the baby last Wednesday morning on the couch of their Queensbury living room. It’s their third child.

Kristal Washburn helped guide them through it.

Kayla's water broke and just moments later, too quick to get to the truck and then to the hospital, little Heather appeared.

At Kayla's urging, Tyrese called 911. Washburn answered, immediately dispatched an ambulance, and talked dad through making sure his wife and their new baby were safe and healthy. Washburn told Tyrese how to clean out the child's nose and mouth, and then to tie off the umbilical cord. She stayed on the line until after the ambulance got there.

In her 12 years on the job, Washburn has gotten a lot of calls for ambulances to help with deliveries, but this is the first time she's had to help with the whole thing.

Meet the happy, healthy baby and hear from the parents and dispatcher about what it was like to be in the moment by watching the video of Mark Mulholland’s story.

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