Family: Elderly mom nearly lost heat due to late propane delivery

BALLSTON SPA – Many people have contacted 13 Investigates over issues with propane being delivered much later than expected by Ferrellgas.

That includes a family whose elderly mom could not get a propane truck to show up for days.

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Catherine, 92, lives alone in a mobile home in Ballston Spa.

Catherine’s son, Paul says his mom is a customer with Ferrellgas, and was supposed to get propane delivered late last week.

Paul says they were told a truck would come over the weekend.

Then Ferrellgas was supposed to come on Monday. That also didn’t happen.

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Not knowing where else to turn, Paul and his family contacted 13 Investigates for help.

NewsChannel 13 emailed Ferrellgas, explaining their situation. Just minutes after our interview, a propane truck was in front of the home.

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NewsChannel 13 asked Ferrellgas why this is happening in the dead of winter.

Find out their response, by watching the video of Tessa Bentulan’s story.