A refund two years in the making.

Royal Caribbean Cruises court ordered to return more than $1.3 million to customers after two cruises never set sail during the pandemic.

13Investigates first told you about this problem at the beginning of last year when a Schenectady couple contacted the I-team saying they felt like they were being scammed.

Pam and Kenny Dickenson finally got a $5,000 check in the mail last week. It’s all thanks to a 10-page settlement that holds Royal Caribbean accountable. The Maryland District Attorney’s Office investigated the matter after receiving over 50 complaints.

The Capital Jazz SuperCruise was supposed to set sail on January 16, 2021, using Royal Caribbean ships but was canceled due to COVID-19.

Customers were then offered a choice of a refund or tickets to the same cruise on January 14, 2022. Pam and Kenny Dickenson were supposed to be on the ship.

However, the SuperCruise was canceled again because of the pandemic, and a surge of the Omicron variant.

Capital Jazz is a charter client of Royal Caribbean.

In the 10-page settlement just released, it states Capital Jazz issued refunds to some passengers but still owed refunds to others.

Under federal maritime law, Royal Caribbean was financially responsible if the SuperCruises did not happen. The settlement states Royal Caribbean could have transferred this liability to Capital Jazz for the SuperCruises, but it did not do so.

The Maryland District Attorney’s Office said all customers who were owed refunds should have already received checks in the mail.