Ticketmaster data breach worries Capital Region concertgoers

Ticketmaster data breach worries Capital Region concertgoers

A letter was sent to affected Ticketmaster customers this month, saying the company discovered "an unauthorized third party obtained information from a cloud database."

Sara Mroczkowski was excited to see REO Speedwagon and Train at Saratoga Performing Arts Center for the first time on Tuesday.

However, a few days ago, Mroczkowski got a notification on her iPhone. It said her Ticketmaster password had been compromised. She changed her password right away.

It’s not the first time Mroczkowski’s had to change her Ticketmaster password, she said.

A letter was sent to affected Ticketmaster customers this month, saying the company discovered “an unauthorized third party obtained information from a cloud database.”

Based on an investigation, Ticketmaster said the unauthorized activity occurred between April 2 and May 23 of this year, Ticketmaster said.

Mroczkowski did not get that letter, she said, but she’s sure her information with Ticketmaster has been leaked more than once.

“It’s not cheap to buy tickets anymore, and it’s very scary to know that somebody can have access — not only to the tickets but also to your banking information,” said Mroczkowski. “It does show certain information out there, and it does have my address. It has my full name. I mean, it is very scary to know that that’s a real possibility that somebody can take our information.”

This is not the first time Ticketmaster has a security breach. The company gained a lot of scrutiny after the Taylor Swift Eras Tour was announced, and the resulting ticket fiasco.

Learn how to protect yourself, by watching the video of Tessa Bentulan’s story.